Our primary region is located in Kosovo with connectivity into major European hubs. Data residency is kept in the EU/EEA region for workloads that require GDPR alignment. Additional regions can be added based on customer demand.

We offer simple, usage-based pricing with hourly billing for compute and storage, plus optional fixed-price bundles for common workloads. There are no hidden fees for basic networking, and you can start small and scale as you go. For committed usage or larger projects, our sales team can provide custom discounts.

Yes. Our engineers can support you with assessment, planning and migration from on-premise infrastructure or public clouds such as AWS, Azure or GCP. We can help re-create your environment, optimize costs and ensure a smooth cut-over with minimal downtime.

Our core cloud platform is designed for high availability and we target enterprise-grade uptime with proactive monitoring 24/7. For customers on an SLA plan, we provide clear uptime commitments and credit mechanisms in case of service disruption.

Security is built into every layer of our platform: network isolation, firewalling, encryption in transit and at rest, backup policies and access controls. We follow best practices aligned with industry standards and can support you in meeting your own compliance requirements (e.g. GDPR).

In most cases we can provide a limited test environment or proof-of-concept setup so you can evaluate TrustAZ Cloud with your own workloads. Reach out via the contact form or “Talk to Cloud Sales” and we’ll prepare a tailored trial for you.

Support is available through our ticket system and email, and for SLA customers also via phone or dedicated on-call channels. Response times depend on your support plan and severity level, but our goal is always fast, transparent communication.